Make customer training completion count
When someone finishes training, move from confirmation to a credential without another checklist item.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
Why this helps
Customer success teams may record completion in chat but forget the formal credential step.
- Reward customers soon after they finish training.
- Reduce manual coordination between success and credential administration.
- Keep training completion follow-up consistent.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Certifier once in the Notis portal.
- 2Create the automation in the portal or ask Notis conversationally.
- 3In one instruction, have Notis create, issue, and send the training credential after a clear completion update identifies the recipient and group.
- 4Select New Message Received and choose a channel for run reports.
- 5Test with one genuine training completion update.
Questions about this workflow
Can it tell a question from a completion?
Specify that only explicit completion language should qualify; questions or plans should not trigger issuance.
What if the customer email is missing?
Instruct Notis to report the missing recipient detail for follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Certifier. A trigger fires from one place; an action lands in another.
Telegram triggers
Certifier actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send a Credential
Tool to send a published credential via email. use after confirming the credential is published.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create, issue, and send credential
Tool to create, issue, and send a credential in a single request. use when group id and recipient details are ready.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
List Credential Interactions
Tool to list credential interactions. use when you need to retrieve interaction events for a specific credential, with optional filtering and pagination.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List Credentials
Tool to list credentials. use after authentication to retrieve paginated credentials.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
List Designs
Tool to list all designs. use after authentication to retrieve certificate and badge designs with pagination.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Groups
Tool to list all groups. use when you need to retrieve groups with pagination (limit and cursor).
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Certifier, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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