Keep customer conversations available for review
Turn an accessible call recording link into a transcript order so customer feedback is easier to revisit.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Why this helps
Customer feedback is hard to compare when it stays buried in separate audio recordings.
- Create a readable record of customer conversations
- Make follow-up review easier to plan
- Reduce repeated listening for key details
Setup
Build it in a few focused steps.
- 1Connect Telegram and CastingWords to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Use one plain-language instruction to order transcription when Telegram messages share accessible customer-call audio URLs.
- 4Choose New Message Received and set a channel for run reports.
- 5Test with one recording URL you are allowed to process.
Questions about this workflow
Can this identify customer requests automatically?
No. This action orders transcription; it does not analyze or categorize the transcript.
What if the link cannot be opened?
CastingWords needs an accessible media URL. Test a real link before relying on the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Castingwords. A trigger fires from one place; an action lands in another.
Telegram triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Telegram and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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