Turn Telegram support incidents into Carbone reports
Give an issue a clear record while the details are fresh, so investigation and follow-up can continue without replaying the chat.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Generate Carbone Report
Tool to generate a carbone report from a template and json data. use when you need to render documents in various formats.
Why this helps
A support problem may be explained across hurried messages, then lose its timeline and impact as the conversation moves on.
- Organize the described issue, impact, and timeline in one report.
- Make unresolved questions and next steps easier to spot.
- Reduce repeated reconstruction when handing the incident to someone else.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Carbone to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to prepare incident reports from Telegram messages.
- 3Use one plain-language instruction to generate a Carbone report for messages describing a customer issue or disruption, and label unknown details clearly.
- 4Select the new-message trigger, choose a channel for run reports, and test with a real incident message.
Questions about this workflow
Will it diagnose the cause?
It can summarize a cause stated in the message, but should label the cause as unknown if it has not been established.
Can it include an incident timeline?
It can include timestamps and sequence information available in the event context or message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Carbone. A trigger fires from one place; an action lands in another.
Telegram triggers
Carbone actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Carbone Template
Tool to delete a template from the carbone server. use after confirming you have the correct template id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Download Template
Tool to download a template from carbone by template id. use when you need to retrieve the original template file.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Generate Carbone Report
Tool to generate a carbone report from a template and json data. use when you need to render documents in various formats.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Generate Template ID
Tool to generate a unique template id for a new template. use when you need the template identifier before uploading.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Carbone Server Status
Tool to retrieve the current status and health of the carbone server. use before generating reports to ensure the service is operational.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Set Carbone API Version
Tool to set the carbone api version to be used for subsequent requests. use before rendering or managing templates to ensure correct version is applied.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Upload a template
Tool to upload a template to the carbone server. use when you need to add or replace a template by providing its content.
Connect any two apps with Notis in the middle.
Telegram and Carbone, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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