Turn Telegram support signals into organized Canny feedback
Make recurring issues easier to find without adding another manual filing step.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Why this helps
Support patterns appear in chat, but related feedback remains hard to group during planning.
- Apply a consistent existing label to relevant feedback.
- Reduce manual sorting during product review.
- Make recurring concerns easier to find.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Canny to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to label matching feedback from chat.
- 3Write one instruction that identifies a clear product issue, its matching Canny post, and the existing tag to apply.
- 4Choose Telegram New Message Received as the trigger and select a channel for run reports.
- 5Test with a real support message about a known Canny issue and verify the tag.
Questions about this workflow
Does this create tags automatically?
No. This action applies an existing Canny tag. The prompt should name the label to use.
What if the message is not about a product issue?
The instruction can tell Notis to skip messages that do not clearly indicate a product issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Canny. A trigger fires from one place; an action lands in another.
Telegram triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Telegram and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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