Give urgent Telegram support a callback path
Move a request that needs a person into a focused conversation.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Widget Call or Schedule
Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.
Why this helps
Escalations can get lost when support and sales messages share the same chat stream.
- Provide a clear path for urgent conversations.
- Spend less time sorting escalations manually.
- Help keep important customer requests visible.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Callpage to Notis once in the portal.
- 2Ask Notis to start a Callpage callback for Telegram messages that request urgent help from a person.
- 3Choose Telegram New Message Received as the trigger and select where run reports should go.
- 4Test with one real escalation example and inspect the run report.
Questions about this workflow
Can this handle every support message?
The prompt can limit the action to urgent messages that ask for a person, keeping routine support chat out of the callback flow.
Can the caller be scheduled?
Yes. Instruct Notis to schedule through Callpage if an immediate callback is not appropriate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Callpage. A trigger fires from one place; an action lands in another.
Telegram triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get All Managers
Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Telegram and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Callpage.