Adjust team agent settings from Telegram
When a team needs a specific capacity adjustment, capture the decision in the conversation and have Notis update the identified team agent settings.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Update Team Agent Settings
Tool to update settings (priority, capacity) for a specific team agent. use when adjusting an agent's priority or call capacity after team configuration.
Why this helps
Capacity decisions are easy to lose between a team discussion and the system where routing settings live.
- Connects a specific team decision to a settings update.
- Keeps the agent and team identified before applying a change.
- Reduces follow-up reminders to make an agreed adjustment.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Callingly to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally to create one.
- 3Write one instruction telling Notis to change priority or call capacity only when a Telegram message identifies the team agent and clearly states the requested setting.
- 4Select New Message Received as the trigger and choose a channel for run reports.
- 5Test with one real, explicit adjustment request for a known team agent.
Questions about this workflow
Can this adjust any team setting?
This action is for an identified team agent's priority or call capacity settings.
What if the request is only a suggestion?
The instruction should require a clear request to apply the adjustment before Notis acts.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Callingly. A trigger fires from one place; an action lands in another.
Telegram triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Telegram and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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