Get context before returning a support call
Check the number in the support conversation before deciding when and how to call back.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Handling a support issue while researching its callback number can pull attention away from the customer's actual problem.
- Keep the lookup connected to the support context.
- Review reputation, business, carrier, and complaint details before responding.
- Spend less time jumping between chat and phone research.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Callerapi to Notis once in the portal.
- 2Create an automation in Automations -> New Automation, or ask Notis to check callback numbers shared in support chats.
- 3Write one plain-language instruction asking Notis to identify an E.164 callback number and summarize the relevant Callerapi details.
- 4Select Telegram New Message Received, choose a channel for run reports, and test with a real callback number.
Questions about this workflow
Does the lookup decide whether I should call?
No. It provides number information so you can make your own decision in the context of the support request.
Can it work in a group chat?
Yes, when the bot can receive the message. For every group message, the bot's Privacy Mode must be disabled in BotFather.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Callerapi. A trigger fires from one place; an action lands in another.
Telegram triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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