Keep repeated reports together on one issue
When someone reports a known issue again, keep the new observation with its existing BugHerd task.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Why this helps
Repeated reports can be scattered across messages, making it harder to see the full impact of an issue.
- Keep related observations together.
- Make additional reports easier to find during review.
- Avoid opening another task when the existing issue is clearly identified.
Setup
Build it in a few focused steps.
- 1Connect Telegram and BugHerd to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to capture reports against known issues.
- 3Give Notis one plain-language instruction to comment on an existing task only when the message clearly identifies it as the related issue.
- 4Choose Telegram's New Message Received trigger and a channel for run reports.
- 5Test with a report that explicitly references a test issue and confirm it becomes a comment.
Questions about this workflow
Will Notis decide on its own that two reports are duplicates?
The prompt should require the message to clearly identify the known issue; avoid relying on uncertain matching.
What if there is no clear task reference?
The instruction should skip the comment rather than guess the destination.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Bugherd. A trigger fires from one place; an action lands in another.
Telegram triggers
Bugherd actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Guest to Project
Tool to add a guest (client) to a project. use when you want to add an existing client by id or invite a new client by email.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Member to Project
Tool to add a member to a project in bugherd. use when you need to add an existing user to a specific project.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Attachment
Tool to add a new attachment to a task using an existing url. use when you have project and task ids and the external file url ready.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Column
Tool to create a new column in a project. use when you need to add a custom workflow column after identifying the project id.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Project
Tool to create a new project. use when you need to initialize a project after gathering its name and url. example: "create a new project named 'my website' with url 'http://www.example.com'."
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Task
Tool to add a new task in a project. use when you have the project id and full task details ready.
Create Webhook
Tool to create a new webhook for real-time event notifications. use when you need to configure a callback endpoint for task or comment events. example: "create a webhook for 'task create' events to be sent to 'https://example.com/webhook'."
Connect any two apps with Notis in the middle.
Telegram and Bugherd, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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