Give checkout problems a reliable record
Keep the reported checkout step and behavior together so the issue can be reviewed without reconstructing the chat.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Task
Tool to add a new task in a project. use when you have the project id and full task details ready.
Why this helps
A checkout problem can be difficult to investigate when the exact step and result are buried in conversation.
- Keep the affected checkout step with the report.
- Preserve the behavior the reporter observed.
- Make time-sensitive investigation easier to start.
Setup
Build it in a few focused steps.
- 1Connect Telegram and BugHerd to Notis once through the portal.
- 2Create an automation in the portal or tell Notis to capture checkout issue reports.
- 3Write one plain-language instruction to create a task for actionable checkout problems and keep the stated step and observed result.
- 4Pick Telegram's New Message Received trigger and choose a run-report channel.
- 5Test with a representative checkout report and check that the relevant details are preserved.
Questions about this workflow
Should reporters send payment details?
No. Ask reporters to describe the issue without sharing sensitive payment information.
Does this resolve the checkout problem?
No. It records the reported issue for investigation and follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Bugherd. A trigger fires from one place; an action lands in another.
Telegram triggers
Bugherd actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Guest to Project
Tool to add a guest (client) to a project. use when you want to add an existing client by id or invite a new client by email.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Member to Project
Tool to add a member to a project in bugherd. use when you need to add an existing user to a specific project.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Attachment
Tool to add a new attachment to a task using an existing url. use when you have project and task ids and the external file url ready.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Column
Tool to create a new column in a project. use when you need to add a custom workflow column after identifying the project id.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Comment
Tool to add a new comment to a task. use when you need to record discussion or feedback on an existing task.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Project
Tool to create a new project. use when you need to initialize a project after gathering its name and url. example: "create a new project named 'my website' with url 'http://www.example.com'."
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Task
Tool to add a new task in a project. use when you have the project id and full task details ready.
Create Webhook
Tool to create a new webhook for real-time event notifications. use when you need to configure a callback endpoint for task or comment events. example: "create a webhook for 'task create' events to be sent to 'https://example.com/webhook'."
Connect any two apps with Notis in the middle.
Telegram and Bugherd, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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