Bring Telegram support context into BotStar live chat
Keep a support conversation moving by carrying the useful details from Telegram into the active BotStar session.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Why this helps
Support details get scattered across chats, forcing founders to reconstruct the issue before they can help.
- Reduce repeated questions during support handoffs
- Keep relevant customer details beside the active BotStar conversation
- Spend less time reconstructing context
Setup
Build it in a few focused steps.
- 1Connect Telegram and BotStar to Notis once through the portal.
- 2Create an automation in the portal or ask Notis for one in plain language.
- 3In one instruction, say to use each incoming Telegram support message to update the matching active BotStar live chat profile with concise relevant context.
- 4Choose Telegram New Message Received as the trigger and select a channel for run reports.
- 5Test with one real support message and confirm the active BotStar session reflects the useful context.
Questions about this workflow
Does this create a BotStar conversation?
No. It updates user details on the current live chat session, so an active matching session is needed.
Can I decide what context is carried over?
Yes. Describe the useful details in the plain-language automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Botstar. A trigger fires from one place; an action lands in another.
Telegram triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Telegram and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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