Close BotStar chat after support is resolved
Let a clear resolution signal close the support window and help the founder move on to the next task.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Why this helps
Open support windows and unfinished interaction cleanup can linger after an issue is resolved.
- Clear the support window after a resolved interaction
- Reduce lingering cleanup steps
- Make it easier to return attention to other work
Setup
Build it in a few focused steps.
- 1Connect Telegram and BotStar to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to create it conversationally.
- 3Write one instruction describing which Telegram resolution signal should close the BotStar live chat widget.
- 4Choose New Message Received as the trigger and select a channel for run reports.
- 5Test with one real resolution message while the widget is in livechat or popup mode.
Questions about this workflow
What widget modes can be closed?
The close action is for a widget configured in livechat or popup mode.
Can any message close the widget?
Use the prompt to define a clear resolution signal, such as an explicit confirmation that support is complete.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Botstar. A trigger fires from one place; an action lands in another.
Telegram triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Telegram and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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