Open BotStar live chat after a Telegram button tap
Give a deliberate support request a clear next step by opening the BotStar live chat widget.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Why this helps
A person who has asked for help can lose momentum if the next support step is unclear or hidden.
- Make an explicit help request actionable
- Reduce the steps needed to reach the live chat window
- Keep the transition clear for support seekers
Setup
Build it in a few focused steps.
- 1Connect Telegram and BotStar to Notis once through the portal.
- 2Create an automation in the portal or ask Notis for one in plain language.
- 3In one instruction, say which Telegram button tap should open the already bootstrapped BotStar live chat widget.
- 4Choose Callback Query Received as the trigger and select a channel for run reports.
- 5Test with one real button tap and a BotStar widget in livechat or popup mode.
Questions about this workflow
Does this action work in every BotStar widget mode?
It is intended for livechat or popup mode after the widget has been bootstrapped.
Does the callback itself bootstrap the widget?
No. The widget must already have been bootstrapped with botstarapi('boot').
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Botstar. A trigger fires from one place; an action lands in another.
Telegram triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Telegram and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Botstar.