Look up customer orders from Telegram
Ask in Telegram when you need a customer's order history. Notis searches Baselinker by email and reports what it finds.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Get Orders by Email
Tool to search for orders by e-mail address. use when you need to retrieve all orders linked to a specific customer email in baselinker.
Why this helps
Switching from a conversation to an order system to check purchase history interrupts customer support and makes follow-up easier to lose.
- Check a customer's order history without leaving the conversation flow.
- Get the lookup result in the run-report channel you choose.
- Keep customer questions and order research connected.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Baselinker to Notis once in the portal.
- 2Create an automation in the portal, or ask Notis conversationally to set one up.
- 3Use one plain-language instruction: when a Telegram message asks about a customer's orders and includes their email, search Baselinker orders by that email and report the matches.
- 4Choose the Telegram new-message trigger and select a channel for run reports.
- 5Test with a real Telegram request containing a customer email.
Questions about this workflow
What information does the lookup need?
The instruction should tell Notis to use the customer's email from the message to search Baselinker. Avoid sharing unnecessary customer details.
Does this create or update an order?
No. The selected Baselinker action searches for orders by email and retrieves matching order information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Baselinker. A trigger fires from one place; an action lands in another.
Telegram triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Telegram and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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