Review Agiled support tickets from Telegram
Check the issue queue from chat and decide which customer needs attention next.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Get Tickets
Tool to retrieve a list of all tickets. use after obtaining api token when you need an overview of support or issue tickets.
Why this helps
Support reviews can fall behind when checking a separate ticket view interrupts other work.
- Make support queue checks easier to begin.
- Retrieve issue context without CRM navigation.
- Help keep customer follow-up visible during a busy day.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Agiled to Notis once through the portal.
- 2Create an automation in the portal or tell Notis the outcome conversationally.
- 3Write one instruction describing how Telegram requests should retrieve Agiled tickets.
- 4Pick Telegram new message as the trigger and choose a run-report channel.
- 5Test with one real request for a ticket overview.
Questions about this workflow
Will this create a support ticket?
No. This workflow retrieves existing Agiled tickets when you request them.
Can I ask for a ticket overview in my own words?
Yes. Describe in the prompt how Notis should recognize a request for ticket information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Agiled. A trigger fires from one place; an action lands in another.
Telegram triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Telegram and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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