Turn Telegram support messages into Agiled tickets
Give customer issues a clear home in Agiled as soon as they arrive in Telegram.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Support requests mixed into chat can be hard to distinguish from general conversation and easy to overlook.
- Keep customer issues in a dedicated support queue.
- Preserve the request details for later review.
- Reduce the chance that a chat-based issue slips through.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Agiled to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to set it up in plain language.
- 3In one instruction, describe how to recognize a support request and create an Agiled ticket.
- 4Select Telegram new message as the trigger and choose a channel for run reports.
- 5Test with one real support request and check the resulting ticket.
Questions about this workflow
Can this handle support messages from a group?
Yes, if the bot can receive messages in that group. Telegram bot privacy settings may affect which group messages it sees.
What should the prompt say?
Describe which messages are customer support requests and ask Notis to create an Agiled ticket with the relevant context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Agiled. A trigger fires from one place; an action lands in another.
Telegram triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Telegram and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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