Keep issue tickets aligned with Telegram corrections
When someone corrects an issue report, bring the latest details into the ticket your team is following.
Trigger
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
A correction buried in chat can leave a support ticket describing the wrong version of an issue.
- Keep issue context closer to the latest report.
- Reduce confusion caused by corrected details being missed.
- Make support follow-up more dependable.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Agiled to Notis once through the portal.
- 2Create an automation through the portal or ask Notis to create it in plain language.
- 3Describe how to identify edited support reports and what ticket context should be updated.
- 4Select Telegram message edited as the trigger and choose a channel for run reports.
- 5Test by editing one real issue report and verifying the related ticket context.
Questions about this workflow
Does the workflow update tickets for every edit?
Use the prompt to limit updates to edited messages that correct a relevant support issue.
How can Notis identify the right ticket?
Include in the instruction that Notis should use relevant issue details or identifiers from the chat context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Agiled. A trigger fires from one place; an action lands in another.
Telegram triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Telegram and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Agiled.