Email customers when Telegram support is resolved
Turn a resolved support thread into a clear customer email that records what happened and what comes next.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Send Email
Send an email using agentmail api
Why this helps
A helpful chat resolution may leave no easy-to-find summary for the customer.
- Give customers a durable resolution summary.
- Clarify any next step or limitation stated in chat.
- Close the loop without rewriting the conversation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Agent mail once through the portal.
- 2Create an automation in the portal or tell Notis in plain language to email resolved support threads.
- 3Write one instruction asking Notis to email a concise resolution only when the message clearly confirms the issue is resolved and identifies the customer.
- 4Pick New Message Received as the trigger and select a channel for run reports.
- 5Test with a real resolution and review the wording and recipient.
Questions about this workflow
Will it promise a fix that was not confirmed?
Tell Notis to describe only the resolution and follow-up that the Telegram message explicitly confirms.
Can it leave unresolved issues alone?
Yes. The instruction should require a clear resolution before sending.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Agent mail. A trigger fires from one place; an action lands in another.
Telegram triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Send Email
Send an email using agentmail api
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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