Keep Telegram support follow-up attached to the contact
Make the next customer check-in easier to find after resolving an issue in Telegram.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create or Update Group Member
Tool to create or update a member in a group. Use when you need to add a new contact to a specific group or update an existing member's details. The API will not return errors if the address is already in the group.
Why this helps
Once a support conversation is resolved, a promised check-in can disappear beneath the next incoming request.
- Keep follow-up work connected to a known customer contact.
- Reduce mental tracking of promised check-ins.
- Build a clearer customer-care audience when the flow requires it.
Setup
Build it in a few focused steps.
- 1Connect Telegram and ActiveTrail to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to update the relevant ActiveTrail group member after a support resolution.
- 3Write one plain-language instruction describing which resolution messages qualify and the intended contact update.
- 4Choose New Message Received and a channel for run reports, then test with one resolved support example.
Questions about this workflow
Does updating a contact schedule a follow-up email?
This workflow updates a group member. It does not send an email or create a reminder unless a separate supported automation is configured.
What if the customer cannot be identified?
The instruction should only update a contact when the Telegram message can be reliably matched to the relevant ActiveTrail member.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to ActiveTrail. A trigger fires from one place; an action lands in another.
Telegram triggers
ActiveTrail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Group Member
Tool to add a member to a group in ActiveTrail. Use when you need to add a contact to a specific group with their email and optional contact details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Contact Growth
Tool to retrieve executive report on contact growth showing daily active and inactive contact growth. Use when you need to measure the increase in amount of contacts over a date range.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create or Update Group Member
Tool to create or update a member in a group. Use when you need to add a new contact to a specific group or update an existing member's details. The API will not return errors if the address is already in the group.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create a New Group
Tool to create a new group in ActiveTrail. Use when you need to add a new group to organize and segment contacts.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Contact
Tool to create a new contact in ActiveTrail. Use when you need to add a new contact to the system. Note: Newly created contacts won't be linked to any group, making email/SMS delivery impossible until assigned to a group. Either email or sms must be provided.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Content Category
Tool to create a new content category in ActiveTrail account. Use when you need to add a new category for organizing campaigns and templates.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create New Mailing List
Tool to create a new mailing list in ActiveTrail. Use when you need to add a new mailing list to organize and manage contacts.
Create Order
Tool to create new orders in ActiveTrail commerce system. Use when you need to add order records with customer information, products, and transaction details. Accepts an array of order objects for batch creation.
Connect any two apps with Notis in the middle.
Telegram and ActiveTrail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business ActiveTrail.