Greet New Subscribers with a Personal Welcome
The second a subscription starts in Stripe, Notis sends a personal WhatsApp welcome message. New subscribers feel valued; you sound human, not automated.
Trigger
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
A subscription comes through, but there's no greeting. The customer feels like a transaction, not a relationship. They're left wondering if they need to do anything next.
- First impression is warm, personal, and on-brand
- Customers feel seen and valued from the start
- You reduce churn by establishing a real connection early
Setup
Build it in a few focused steps.
- 1Connect Stripe and WhatsApp to Notis.
- 2Tell Notis: 'When someone starts a new subscription in Stripe, send them a personal welcome message. Include their first name, maybe a fun fact about you, and a clear next step.'
- 3Notis will ask you to write the message or will draft one based on your brief. Keep it under 3 sentences—WhatsApp works best with brevity.
- 4Test by creating a subscription and checking the WhatsApp message.
- 5Refine the message if needed (e.g., 'add more warmth,' 'include a question to start a conversation').
Questions about this workflow
Can I include a personal touch like their name?
Absolutely. Notis pulls their name from Stripe and personalizes the message. It feels less like an auto-reply.
What if I want different messages for different subscription types?
Create multiple automations—one per tier. Each has its own welcome message tailored to that subscription level.
Can I ask them a question to start a conversation?
Yes, and Notis will show you their replies. This is a great way to learn what brought them in and what they're hoping to achieve.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Whatsapp. A trigger fires from one place; an action lands in another.
Stripe triggers
Whatsapp actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Product Created Trigger
Triggered when a product is created in Stripe
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Stripe and Whatsapp. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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