Alert Customers to Payment Failures in Real-Time
Payment intent fails in Stripe, and within seconds a WhatsApp alert reaches the customer. They know now, can fix it now, you don't lose the sale.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
A payment intent fails silently. You don't find out until the next day. The customer has already moved on. Revenue is gone. This happens over and over.
- Real-time alerts mean customers can fix issues while they're still motivated
- You recover revenue that would otherwise evaporate
- Support volume drops because failures are resolved by customers themselves
Setup
Build it in a few focused steps.
- 1Connect Stripe and WhatsApp to Notis.
- 2Tell Notis: 'When a payment intent fails in Stripe, send an urgent WhatsApp message: Your payment didn't go through. Tap here to retry or let me know if you need help.'
- 3Notis will ask for your retry URL. Provide your Stripe billing portal or custom payment link.
- 4Test by intentionally triggering a payment intent failure.
- 5Verify the WhatsApp message arrives immediately and the retry link works.
Questions about this workflow
What counts as a payment intent failure?
Any failed payment request sent through Stripe's Payment Intents API—declined cards, insufficient funds, 3D Secure failures, or authentication issues.
Will this interfere with Stripe's own retry logic?
No. This is a customer notification. Stripe will still auto-retry if you have that enabled. This just tells the customer what's happening so they're not in the dark.
Can I customize the urgency level?
Sure. For less urgent failures, use a friendlier tone: 'We had a small hiccup processing your payment. No worries—tap to retry.' Notis adapts based on what you tell it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Whatsapp. A trigger fires from one place; an action lands in another.
Stripe triggers
Whatsapp actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Product Created Trigger
Triggered when a product is created in Stripe
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Stripe and Whatsapp. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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