Ask for Feedback When Payment Arrives—Moment of Truth
Payment hits, and Notis sends a WhatsApp with buttons: 'Loved it!' or 'Could be better.' Instant feedback when customers are most satisfied (or most frustrated).
Trigger
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
You have no idea if customers are happy. Surveys sit in inboxes unread. Feedback never comes. You're flying blind on satisfaction.
- Feedback captured in the moment when feelings are strongest
- Interactive buttons get higher response rates than email surveys
- You see patterns in what's working and what's not
Setup
Build it in a few focused steps.
- 1Connect Stripe and WhatsApp to Notis.
- 2Tell Notis: 'After an invoice is paid in Stripe, ask customers for quick feedback via WhatsApp buttons. Options: Loved it, Good, Could be better, or Ask me more.'
- 3Notis creates the buttons. Each click logs to Notis with the customer's feedback.
- 4If they tap 'Ask me more' or 'Could be better,' Notis can trigger a follow-up message asking for details.
- 5Test by paying an invoice and checking for the feedback buttons.
- 6Review feedback weekly in Notis and use it to improve your service.
Questions about this workflow
What happens when they tap a button?
Notis logs the feedback to your customer record. If you want a follow-up, you can set one: 'If they pick Could be better, send a message asking what went wrong.'
Can I see feedback trends over time?
Yes. Notis tracks feedback history so you can see if satisfaction is trending up or down.
What if they want to give detailed feedback?
Perfect—tell Notis to add a 'Tell us more' button. Tap it, they type a message back, and you have detailed notes tied to their payment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Whatsapp. A trigger fires from one place; an action lands in another.
Stripe triggers
Whatsapp actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Product Created Trigger
Triggered when a product is created in Stripe
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Stripe and Whatsapp. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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