Log Every Subscription Cancellation in Jira
Churn patterns are buried in Stripe's cancellation list. Notis adds every cancellation to your Jira churn issue with customer name, plan, and reason, creating a searchable history.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Customers cancel and the data lives only in Stripe. You can't easily search for patterns ('how many Enterprise customers churned last month?') without exporting and manipulating data.
- Churn history is searchable and visible to your whole team in Jira
- Spot patterns (e.g., 'all Enterprise customers cancel in Q4') by reviewing comments
- Make retention decisions based on data, not hunches
Setup
Build it in a few focused steps.
- 1Connect Stripe and Jira to Notis.
- 2Tell Notis: 'When a subscription is cancelled in Stripe, add a comment to the Churn Tracking issue in Jira with the customer name, plan, cancellation date, and reason.'
- 3Notis will include cancellation feedback if the customer provided it.
- 4Choose your notification channel.
- 5Test by cancelling a test subscription and confirming the comment in Jira.
Questions about this workflow
Can we use Jira search to find all cancellations by a specific reason?
Yes—search for the reason text in Jira and get all related cancellations. This makes pattern analysis easy.
What if we want to flag high-value churns differently?
Tell Notis to include a flag or tag for Enterprise or high-MRR cancellations. You can style those differently in Jira.
Can we automatically create a retention task when a high-value customer cancels?
Yes—add a rule to your automation: 'If MRR > $5000, also create a Jira task for the retention team.' This links cancellation logging with action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Jira. A trigger fires from one place; an action lands in another.
Stripe triggers
Jira actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Attachment
Uploads and attaches a file to a jira issue.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Product Created Trigger
Triggered when a product is created in Stripe
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Stripe and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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