Log Every Failed Charge to Jira with Full Details
When a charge fails, the details matter: error code, customer tier, retry attempt number. Notis captures all of it and adds a comment to your Billing issue, creating a detailed recovery log.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
A charge fails and you note it in Slack or email. Later, when you're trying to recover the payment or debug patterns, that context is gone.
- Every failure is logged with full context—date, error, retry count, customer—searchable in Jira
- Spot patterns (e.g., all US payments failing with code XYZ) by searching Jira comments
- Make smarter retry decisions by seeing the history of each customer's failures
Setup
Build it in a few focused steps.
- 1Connect Stripe and Jira to Notis.
- 2Tell Notis: 'When a charge fails in Stripe, add a comment to the Billing issue in Jira with the charge ID, error code, customer name, amount, and failure reason.'
- 3Format the comment for readability (use markdown or plain text).
- 4Choose your notification channel.
- 5Test by triggering a failed charge and confirming the detailed comment in Jira.
Questions about this workflow
Can we search Jira comments later to find all failures with a specific error code?
Yes—Jira's search will find any error code mentioned in comments. This makes debugging patterns trivial.
What if we want to create separate issues per failure instead of comments?
Change your automation to create an issue instead of a comment. You'll have one issue per failure, which is noisier but more granular.
Can we include a recommended next action (e.g., 'retry in 2 hours') in the comment?
Yes—tell Notis to include suggested recovery steps based on the error code or retry history.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Jira. A trigger fires from one place; an action lands in another.
Stripe triggers
Jira actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Attachment
Uploads and attaches a file to a jira issue.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Product Created Trigger
Triggered when a product is created in Stripe
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Stripe and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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