Build a Payment Failure Timeline for Each Customer
Payment failures are data. Notis documents each one in HubSpot so you can see the pattern, understand the risk, and act accordingly.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create email
Creates a new email engagement record in hubspot, requiring portal-specific `properties` (e.g., `hs timestamp` as a utc millisecond timestamp), and that association `to id`s and `associationtypeid`s are valid and existing.
Why this helps
Payment intent failures are scattered across Stripe events. You have no consolidated view of how often a customer has failed, making it hard to assess their reliability or risk.
- Complete history of payment failures linked to each customer
- Easy to see repeat offenders and pattern payment issues
- Data-driven decisions about payment terms, deposits, or retry strategies
Setup
Build it in a few focused steps.
- 1Connect Stripe and HubSpot in Notis.
- 2Create an automation: 'When a payment intent fails in Stripe, create an email record in HubSpot documenting the failure—date, amount, and reason.'
- 3Set 'Payment Intent Failed' as your trigger.
- 4Choose your notification channel.
- 5Test by triggering a payment intent failure in Stripe's test mode and verify the record appears in HubSpot.
Questions about this workflow
Can I see the failure reason in the record?
Yes—Notis captures the failure reason from Stripe (e.g., 'insufficient funds' or 'card expired') and logs it in the email record.
How do I identify customers with too many failures?
You can search HubSpot for customers with multiple payment failure records and create a list of high-risk accounts for special attention.
Can I automate actions based on failure patterns?
Yes—e.g., 'if a customer has 3 failures in 30 days, send them an offer to update their payment method.' Notis handles the condition and action.
When this happens · Trigger
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Supported Triggers and Actions
Notis builds workflows that link Stripe to Hubspot. A trigger fires from one place; an action lands in another.
Stripe triggers
Hubspot actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add asset association
Associates an existing asset ('form', 'object list', or 'external web url') with a specified hubspot marketing campaign.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add token to event template
Adds a new custom data token to an existing event template for a specified hubspot application, optionally populating a crm object property if objectpropertyname is provided.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Archive email
Archives the hubspot email specified by `emailid` by moving it to the recycling bin, making it inaccessible unless restored.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Archive a batch of emails by ID
Archives multiple hubspot crm emails by id; ids must exist as archiving is irreversible.
Product Created Trigger
Triggered when a product is created in Stripe
Archive a batch of quotes by id
Archives a batch of existing, non-archived quotes by their ids; this action is irreversible and useful for managing outdated or irrelevant quotes.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Archive batch of companies by id
Archives a batch of companies by their unique ids; targeted companies must exist, not be previously archived, and this api operation is irreversible.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Archive batch of contacts by id
Archives a batch of existing contacts by their hubspot crm ids, rendering them inactive; this action is irreversible via the api and requires manual restoration or a separate unarchive endpoint.
Archive batch of deals by id
Archives a batch of existing deals by their unique hubspot ids, removing them from active views and reports (soft delete); archived deals may be restorable.
Connect any two apps with Notis in the middle.
Not just Stripe and Hubspot. Any combination from 1,000+ integrations.
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