Your Retention Team Sees At-Risk Customers Instantly
Payment intent fails in Stripe and Notis marks the customer as 'at risk' in your customer sheet. Your retention team knows exactly who to focus on.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Why this helps
Customers with failed payments slip under the radar. Your retention team doesn't proactively reach out because they don't know who's struggling.
- Identify at-risk customers proactively
- Enable retention team to prioritize outreach
- Reduce involuntary churn from payment issues
- Build institutional knowledge about billing friction points
Setup
Build it in a few focused steps.
- 1Connect Stripe and Google Sheets to Notis.
- 2Ask Notis: 'When a payment intent fails, update the customer's status in my customer-list sheet to at-risk and update the last-failure-date column.'
- 3Select 'Payment Intent Failed' as your trigger.
- 4Pick your notification channel.
- 5Test by failing a payment and confirming the customer status updates in your sheet.
Questions about this workflow
How do I clear the at-risk status when payment succeeds?
Set up a second automation: 'When invoice payment succeeds, clear the at-risk status for this customer.' Notis can manage both workflows.
Can I score customers by failure count?
Yes. Ask Notis to increment a failure-count column each time payment fails, so high-risk customers have higher counts.
Should we reach out to all at-risk customers?
Strategically. You might focus on high-LTV customers or those with multiple failures, not every single failed charge.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Google Sheets. A trigger fires from one place; an action lands in another.
Stripe triggers
Google Sheets actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Product Created Trigger
Triggered when a product is created in Stripe
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
Connect any two apps with Notis in the middle.
Not just Stripe and Google Sheets. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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