Auto-Create Follow-Up Tickets for Failed Payments
Failed payments demand follow-up, but they're easy to forget. Each failure auto-generates an action ticket in Drive with the customer's info and what needs to happen next.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
A payment fails. You mean to reach out to the customer, but days go by and you never do. The customer eventually cancels. Revenue is lost because follow-up got dropped.
- No failed payments go without follow-up
- Tickets keep recovery efforts organized and visible
- Customers get contacted faster, improving recovery rates
- Reduce lost revenue from dropped follow-ups
Setup
Build it in a few focused steps.
- 1Connect Stripe and Google Drive to Notis.
- 2Create a 'Payment Follow-Up' folder in Drive.
- 3Ask Notis: 'When a payment intent fails in Stripe, create an action ticket in Drive with the customer name, email, amount, failure reason, and a note to retry or reach out.'
- 4Assign tickets to team members or add due dates.
- 5Test with a failed payment.
Questions about this workflow
Can Notis automatically retry the payment?
Not directly through this workflow, but Notis can remind you when to retry. You can tell Notis to create the ticket with a reminder date for retry.
Should I contact every customer whose payment fails?
Not necessarily. Tell Notis to only create tickets for failures above a certain amount, or exclude test customers. You control the filter.
Can I track which failed payments led to recovered revenue?
Yes. Add a 'Recovered' checkbox or status to the ticket. Over time, you'll see which follow-up strategies work best.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Google Drive. A trigger fires from one place; an action lands in another.
Stripe triggers
Google Drive actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Product Created Trigger
Triggered when a product is created in Stripe
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Not just Stripe and Google Drive. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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