Auto-Create Investigation Folders for Failed Charges
Every failed charge gets its own investigation space. Notis automatically creates a folder in Drive where your team can collect evidence, logs, and notes about what went wrong.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Why this helps
A charge fails and your team scrambles to troubleshoot. Investigation details scatter across emails, Slack, and Stripe. The truth about what went wrong gets lost.
- Centralized space for investigating each failed charge
- Team collaboration happens in one place, not scattered Slack
- Investigation history stays organized for future reference
- Faster resolution because information isn't scattered
Setup
Build it in a few focused steps.
- 1Connect Stripe and Google Drive to Notis.
- 2Create a parent folder called 'Charge Investigations' in Drive.
- 3Ask Notis: 'When a charge fails in Stripe, create a subfolder in Charge Investigations named with the customer name and date, for organizing investigation documents.'
- 4Invite your payment team to the parent folder.
- 5Test by triggering a failed charge.
Questions about this workflow
Can Notis automatically pull Stripe logs into the investigation folder?
Yes. Notis can create an initial document with Stripe error codes, customer details, and timestamps to jump-start investigation.
What if the same customer has multiple failed charges?
Each failure gets its own folder. This builds a complete history for that customer so you can see patterns.
Should I delete investigation folders after resolving the issue?
You could move them to an archive. Or keep them all active for reference. It's your choice based on your process.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Google Drive. A trigger fires from one place; an action lands in another.
Stripe triggers
Google Drive actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Product Created Trigger
Triggered when a product is created in Stripe
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Not just Stripe and Google Drive. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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