Respond to direct charge failures by text
Turn a failed direct charge into a clear customer follow-up without adding it to your mental checklist.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Send SMS
Tool to send a single sms to a contact. use when you need to deliver a targeted message immediately or schedule it for later.
Why this helps
A failed direct charge is easy to miss among other Stripe activity, delaying a useful customer response.
- Send a customer follow-up based on a direct charge failure.
- Avoid manually monitoring legacy charge events.
- Keep payment issue communication moving.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Dripcel once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe the SMS outcome in one instruction, using only customer details available from Stripe.
- 4Pick the Stripe Charge Failed trigger and choose a report channel.
- 5Test with one real failed direct charge and review the resulting text.
Questions about this workflow
Which Stripe event starts this workflow?
The Stripe Charge Failed event for a direct charge in the legacy Charges API.
Does this event always include a customer cell number?
Not necessarily. The SMS action needs a valid cell number; provide it in the prompt or ensure the event data includes it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Dripcel. A trigger fires from one place; an action lands in another.
Stripe triggers
Dripcel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
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Connect any two apps with Notis in the middle.
Stripe and Dripcel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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