Follow up when a subscription ends
Close the loop with a thoughtful mailed note when a customer subscription ends.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Why this helps
When subscriptions end, a useful feedback or offboarding follow-up can get lost among routine account work.
- Start a defined offboarding touchpoint when a subscription is deleted.
- Use your own letter content and mailing details.
- Keep the follow-up consistent without manually monitoring subscription changes.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Docupost once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe the offboarding letter in one instruction, including the PDF and trusted recipient address source.
- 4Pick the Stripe Subscription Deleted trigger and choose where run reports go.
- 5Test with one real deleted subscription and confirm recipient and document details before sending.
Questions about this workflow
Does Subscription Deleted mean the customer asked to cancel?
The event description says the subscription is deleted; it does not specify the reason. Keep the letter wording appropriate for any deletion unless you have a reliable reason source.
Can I ask for feedback in the letter?
Yes. Include your feedback request in the supplied letter PDF.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Docupost. A trigger fires from one place; an action lands in another.
Stripe triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Product Created Trigger
Triggered when a product is created in Stripe
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Connect any two apps with Notis in the middle.
Stripe and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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