Pause pending surveys when a payment fails
Give payment recovery the space it needs by clearing pending survey requests after a failed payment.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Why this helps
A scheduled survey can feel badly timed when a customer is dealing with a failed payment, and remembering to cancel it adds another follow-up.
- Clear scheduled but unsent survey requests after a failed payment.
- Avoid unrelated feedback outreach during payment recovery.
- Reduce manual cleanup of pending requests.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Delighted once in the Notis portal.
- 2Create an automation in the portal or from any channel.
- 3Tell Notis to remove the customer's pending Delighted survey requests after a payment intent fails.
- 4Pick the Stripe Payment Intent Failed trigger and choose where run reports go.
- 5Test with one real failed payment intent.
Questions about this workflow
Does this cancel surveys that were already sent?
No. The Delighted action removes pending requests that are scheduled but not yet sent.
What Stripe event starts this workflow?
A failed payment intent in Stripe starts it.
What if the customer cannot be identified from the event?
The action needs a person identifier to remove that person's requests. Confirm the event provides usable identifying information during your test.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Delighted. A trigger fires from one place; an action lands in another.
Stripe triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Product Created Trigger
Triggered when a product is created in Stripe
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Stripe and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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