Learn from failed charge recovery experiences
Capture feedback on how customers experience charge recovery and use it to improve your process.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Why this helps
Payment recovery can be stressful to manage, and the customer experience is easy to overlook once the immediate billing issue is handled.
- Create a consistent feedback follow-up for charge recovery.
- Use Delighted to schedule an email survey.
- Spot themes in how customers experience failed payments.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Delighted once in the Notis portal.
- 2Create an automation in the portal or from any channel.
- 3Tell Notis to create or update the customer in Delighted and schedule a recovery experience survey when a direct charge fails.
- 4Pick the Stripe Charge Failed trigger and choose where run reports go.
- 5Test with one real failed direct charge.
Questions about this workflow
Does the failed charge mean the survey is sent right away?
The action schedules a survey email. Decide in your instruction whether the request should follow any recovery step you perform.
Which Stripe failures are covered?
This trigger covers a direct charge failure in Stripe's legacy Charges API.
Can Delighted analyze the responses?
You can retrieve and review responses in Delighted. Any baseline or recovery outcome not provided by the apps must be supplied separately.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Delighted. A trigger fires from one place; an action lands in another.
Stripe triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Product Created Trigger
Triggered when a product is created in Stripe
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Stripe and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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