Prepare a thoughtful retention conversation when a subscription ends
Make the next customer conversation easier to begin when a subscription ends.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Why this helps
Subscription cancellations can go unnoticed or receive rushed follow-up when teams have to spot them and decide what to say manually.
- Surface a useful conversation starting point after a subscription ends.
- Help teams follow up with more context.
- Reduce the effort of composing cancellation outreach.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Convolo ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, ask Notis to use available subscription details to generate a respectful Convolo starter conversation.
- 4Pick the Stripe Subscription Deleted trigger and choose where run reports should go.
- 5Test with one real deleted subscription and review the suggestions.
Questions about this workflow
Can this identify why the customer cancelled?
Only if that reason is included in information available to Notis. Otherwise, the generated suggestions should not assume a reason.
Will it reactivate the subscription?
No. This workflow prepares conversation suggestions and does not change subscription status.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Convolo ai. A trigger fires from one place; an action lands in another.
Stripe triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Character
Tool to create a new character. Use when you have name, voice type, backstory, and optional actions ready.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Evaluate Character Performance
Tool to evaluate a character's performance based on interactions. Use after fetching a conversation session and constructing your prompt.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
Product Created Trigger
Triggered when a product is created in Stripe
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Connect any two apps with Notis in the middle.
Stripe and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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