Find billing help content after a charge fails
When a legacy charge fails, quickly surface the billing guidance your team may need to review the event.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Failed charges can leave the team unsure where the current billing guidance lives, especially when different flows use different Stripe events.
- Search billing guidance in response to a failed charge.
- Keep the event and reference material in a single report.
- Make it easier to distinguish charge failures from other payment issues.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Contentful graphql once in the Notis portal.
- 2Create an automation and tell Notis which billing help content to retrieve for a failed charge.
- 3Pick the Stripe Charge Failed trigger and choose where run reports should go.
- 4Test with one real charge failure event and confirm the report is useful.
Questions about this workflow
Is this the same event as a failed payment intent?
No. This workflow uses Stripe's legacy Charge Failed trigger. Choose the payment intent trigger for failures reported through that event.
Does it retry the charge?
No. The available Contentful action searches content and reports results; it does not retry payments.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Contentful graphql. A trigger fires from one place; an action lands in another.
Stripe triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Product Created Trigger
Triggered when a product is created in Stripe
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Connect any two apps with Notis in the middle.
Stripe and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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