Find the right Contentful guidance after a failed payment
Give your team a useful next step when a payment fails. Notis can search your Contentful help content and include relevant guidance in the run report.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Payment failures can create a scramble to find the right customer-facing explanation or recovery instructions.
- Find relevant help content without switching tools.
- Give the person following up a consistent starting point.
- Keep the failure event and content lookup together in a run report.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Contentful graphql once in the Notis portal.
- 2Create an automation and describe the support content you want Notis to find for a failed payment intent.
- 3Pick the Stripe Payment Intent Failed trigger and choose where run reports should go.
- 4Test with one real failure event and confirm the report includes useful Contentful results.
Questions about this workflow
Does this workflow contact the customer?
No. It searches Contentful and includes results in the Notis run report. Customer outreach would need a separate supported action.
What content can it find?
It can search content available through your configured Contentful GraphQL API. Ask Notis to look for your payment recovery or billing help content.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Contentful graphql. A trigger fires from one place; an action lands in another.
Stripe triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Product Created Trigger
Triggered when a product is created in Stripe
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Connect any two apps with Notis in the middle.
Stripe and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Contentful graphql.