Route payment failure follow-up to an authorized CommCare user
When a payment intent fails, Notis can start a defined access handoff by creating an invitation for a CommCare web user.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create Web User Invitation
Tool to create an invitation for a new web user in CommCare. Use when you need to invite a user with specific role and permissions. Requires 'Edit Web Users & Edit Access API' permissions.
Why this helps
A failed payment may need operational attention, but teams can lose time figuring out who should handle the next step.
- Start a defined follow-up access process from a failed payment event
- Reduce manual handoffs between payment monitoring and program operations
- Track the invitation attempt in a Notis run report
Setup
Build it in a few focused steps.
- 1Connect Stripe and CommCare once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Describe in one instruction when an invitation should be created and the authorized role and permissions to use.
- 4Pick the Stripe Payment Intent Failed trigger and choose where run reports should go.
- 5Test with one real failed payment intent and review the invitation result.
Questions about this workflow
Will this invite any person automatically?
The invitation action requires invitation details and appropriate CommCare permissions. Specify the intended recipient and authorized role in the instruction or other available context.
What permissions does this action require?
CommCare requires Edit Web Users and Edit Access API permissions to create a web user invitation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to CommCare. A trigger fires from one place; an action lands in another.
Stripe triggers
CommCare actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Lookup Table
Tool to create a new lookup table in a CommCare domain. Use when you need to set up reference data structures like product catalogs, price lists, or configuration tables. Requires 'Edit Apps' permission.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Web User Invitation
Tool to create an invitation for a new web user in CommCare. Use when you need to invite a user with specific role and permissions. Requires 'Edit Web Users & Edit Access API' permissions.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
List Reports
Tool to retrieve available reports configured in a CommCare project. Use when you need to discover what reports exist before downloading report data via the Download Report Data API.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Single Sign On
Tool to validate login credentials and retrieve user profile for a mobile worker or web user. Use when you need to authenticate a user and obtain their profile information including roles, permissions, locations, and configuration details.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Submit Form to CommCare
Tool to submit an XForm to CommCare following the OpenRosa standard. Use when you need to submit form data with complete XML including required metadata fields (deviceID, timeStart, timeEnd, username, userID, instanceID).
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Submit Form ODK Compatible
Tool to submit form data using ODK-compatible endpoint for Android client compatibility. Use when submitting XForm data to CommCare. Requires properly formatted XML with metadata including unique instanceID.
Product Created Trigger
Triggered when a product is created in Stripe
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Connect any two apps with Notis in the middle.
Stripe and CommCare, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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