Find learner records after a failed payment
A failed payment can be the prompt to check for a related learner account and keep customer follow-up visible.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Get Users
Tool to retrieve a paginated list of users. use when you need to browse or process user records optionally filtered by clientidentifier.
Why this helps
Payment issues and learner records are handled in separate systems, making follow-up easier to overlook.
- Pair payment exceptions with a learner-record review.
- Report a likely match or explain why one cannot be determined.
- Keep follow-up visible in a run report.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Coassemble once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, ask Notis to review Coassemble users for a likely match to the failed payment and summarize the follow-up cue.
- 4Choose the Stripe Payment Intent Failed trigger and where run reports should go.
- 5Test with one real failed payment example.
Questions about this workflow
Will this contact the customer?
No. The available Coassemble action retrieves users; the workflow reports information for a person to review.
What if there is no reliable way to match the payment to a user?
The instruction can ask Notis to report that the match is uncertain and state which identifying detail is missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Coassemble. A trigger fires from one place; an action lands in another.
Stripe triggers
Coassemble actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Clients
Tool to retrieve a paginated list of clients. use when you need to browse or process organisation records sequentially.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Courses
Tool to retrieve all courses with optional filters and pagination. use when you need to list courses after setting identifier and client identifier, and control page size and number.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Get Trackings
Tool to retrieve tracking objects with filters. use when you need to fetch learner progress data filtered by course id, date range, identifier, or completion status.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Get Users
Tool to retrieve a paginated list of users. use when you need to browse or process user records optionally filtered by clientidentifier.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Product Created Trigger
Triggered when a product is created in Stripe
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Connect any two apps with Notis in the middle.
Stripe and Coassemble, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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