Track failed Stripe payments as Close recovery tasks
Give payment issues a clear next step in the CRM your team already uses for customer follow-up.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Why this helps
Failed payments can be easy to miss when billing alerts and sales follow-up live in separate places.
- Make payment recovery work visible in Close.
- Give the team a task instead of another alert to remember.
- Ask Notis to connect the task to an existing lead when a match is available.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Close once in the Notis portal.
- 2Create an automation named for failed payment recovery.
- 3In one instruction, describe the review task Notis should create and what it should do if it cannot find a matching Close lead.
- 4Pick the Stripe Payment Intent Failed trigger.
- 5Choose where run reports go, then test with one real failed payment intent.
Questions about this workflow
Does a failed payment always mean the customer should be contacted?
Not necessarily. Describe the appropriate review or follow-up in the instruction, and have Notis create a task for that action.
Can Notis include the failure reason?
Only if Stripe returns that detail with the event. If it is missing, Notis should report the gap rather than infer a reason.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Close. A trigger fires from one place; an action lands in another.
Stripe triggers
Close actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create SMS Message
This tool creates a new sms message in close. the tool allows sending immediate sms messages or logging received sms messages using the provided phone numbers and message content. it includes parameters such as local phone, remote phone, text, status, and source.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Call
Creates a new call record in close.com. this tool allows you to log both inbound and outbound calls associated with a lead, supporting parameters such as lead id, direction, and optional support for contact id, phone, duration, note, recording url, and user id.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create Lead
This tool creates a new lead in close crm. it allows users to create a lead with basic company information and optional contact details, including company name, description, website url, lead status, contacts, and addresses. it operates by sending a request to the api endpoint /lead/ on the close crm platform.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Delete Call
This tool allows you to delete a specific call activity in close.com. it is useful for removing incorrectly logged calls or cleaning up call records. the action deletes a call activity using its unique call id and cannot be undone.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get Notes
This tool retrieves a list of note activities from close. it allows users to fetch notes with optional filtering parameters, including filtering by lead id, user id, and date ranges. the tool returns details such as note content, creation and update dates, and any associated attachments.
Product Created Trigger
Triggered when a product is created in Stripe
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Connect any two apps with Notis in the middle.
Stripe and Close, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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