Prepare consistent messaging for legacy charge failures
Create a clear, reusable message for customers affected by a failed charge through Stripe's legacy Charges API.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create SMS Template
Tool to create a new SMS template for reuse in campaigns. Use when you need to save an SMS message as a reusable template.
Why this helps
When a billing issue appears, teams can lose time deciding how to explain it and what customers should do.
- Standardize customer guidance for charge failures
- Reduce drafting time during billing issues
- Keep reusable copy ready in ClickSend
Setup
Build it in a few focused steps.
- 1Connect Stripe and ClickSend once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to create a ClickSend SMS template when a legacy charge fails, with the customer guidance and resolution route you provide.
- 4Pick the Stripe Charge Failed trigger and choose where run reports should go.
- 5Test with one real failed charge example.
Questions about this workflow
Is this triggered by all Stripe payment failures?
It is triggered by the listed legacy Charges API failure event. Payment intent failures use a separate event.
Will this message be sent to customers?
No. The action creates a template and does not send it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to ClickSend. A trigger fires from one place; an action lands in another.
Stripe triggers
ClickSend actions
Recurring trigger
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Charge Failed Trigger
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Connect any two apps with Notis in the middle.
Stripe and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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