Follow up by text when a Stripe payment fails
A failed payment can slip past a busy inbox. Have Notis send a concise SMS that tells the customer what happened and how to follow up.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
Payment failure notices can be buried, delaying recovery and creating avoidable support work.
- Prompt customers to resolve payment issues sooner
- Reduce manual payment follow-up
- Keep the message short and focused
Setup
Build it in a few focused steps.
- 1Connect Stripe and ClickSend once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to text the customer when a payment intent fails, with a brief explanation and a clear next step.
- 4Pick the Stripe Payment Intent Failed trigger and choose where run reports should go.
- 5Test with one real failed payment example.
Questions about this workflow
What starts this automation?
A Stripe Payment Intent Failed event starts it.
Can the SMS include a payment link?
Ask Notis to include a link only if Stripe provides one in the event data. If it does not, supply the link or direct customers to your usual payment update route.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to ClickSend. A trigger fires from one place; an action lands in another.
Stripe triggers
ClickSend actions
Recurring trigger
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Connect any two apps with Notis in the middle.
Stripe and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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