Send a helpful text when a Stripe charge fails
Catch a legacy charge failure with a quick, clear text that points the customer toward your preferred way to resolve it.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
A failed charge can become an unnoticed billing problem when alerts wait in a dashboard.
- Make charge failures easier to act on
- Reduce time spent checking Stripe alerts
- Give customers a consistent next step
Setup
Build it in a few focused steps.
- 1Connect Stripe and ClickSend once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to send a short customer SMS after a legacy Stripe charge fails, with the resolution route you specify.
- 4Pick the Stripe Charge Failed trigger and choose where run reports should go.
- 5Test with one real failed charge example.
Questions about this workflow
Is this the same trigger as a failed payment intent?
No. This workflow uses Stripe's legacy Charges API failure event. Use the payment intent trigger for failures reported there.
Can it explain why the charge failed?
Ask Notis to include the reason if Stripe returns it. The available event details determine what can be included.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to ClickSend. A trigger fires from one place; an action lands in another.
Stripe triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Stripe and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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