Follow up on cancellations with a ClickSend campaign
Use a cancellation event to start a thoughtful follow-up campaign that invites feedback or explains how to return.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Create and Send SMS Campaign
Tool to create and send an SMS campaign to a contact list. Use when you need to send bulk SMS messages to up to 20,000 recipients per call. Marketing messages must include opt-out mechanism.
Why this helps
Subscription cancellations can pass without useful feedback or a clear path for customers who may want to come back.
- Create a consistent cancellation follow-up
- Make a feedback or return route easy to find
- Reduce manual campaign setup
Setup
Build it in a few focused steps.
- 1Connect Stripe and ClickSend once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to create and send a ClickSend campaign to the existing list you name when a subscription is deleted, using a respectful message and opt-out text.
- 4Pick the Stripe Subscription Deleted trigger and choose where run reports should go.
- 5Test with one real deleted subscription example.
Questions about this workflow
Can the message ask why the customer cancelled?
Yes. You can ask for feedback in the campaign message and include a reply route you support.
Can it send a promotional offer?
You can specify an offer, but ensure recipients have consented to receive marketing messages and include the required opt-out mechanism.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to ClickSend. A trigger fires from one place; an action lands in another.
Stripe triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Account Usage by Subaccount
Tool to retrieve account usage statistics by subaccount for a specific month and year. Use when you need to view usage breakdown across subaccounts for billing or monitoring purposes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Account Activation Token
Tool to send an account activation token for verification. Use when you need to verify a new user account via SMS or other verification method.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Verify New Account
Tool to verify a new ClickSend account using an activation token. Use when you need to activate a newly created account with the token received during registration.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Calculate Post Letter Price
Tool to calculate the price for sending post letters without actually sending them. Use when you need to estimate the cost of postal letters before sending.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Calculate SMS Campaign Price
Tool to calculate the price for an SMS campaign before sending. Use when you need to estimate costs for an SMS campaign to a contact list. Pricing depends on the number of recipients, message length, and destination countries.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create Email Delivery Receipt Automation
Tool to create an email delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when email delivery receipts are received.
Product Created Trigger
Triggered when a product is created in Stripe
Create Inbound Fax Automation
Tool to create a new inbound fax automation rule in ClickSend. Use when you need to set up automated actions to trigger when inbound faxes are received.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Fax Delivery Receipt Automation
Tool to create a fax delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when fax delivery receipts are received.
Connect any two apps with Notis in the middle.
Stripe and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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