Turn failed Stripe payments into helpful chatbot support
When a payment fails, give the customer a clear path to get help right away.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Why this helps
Failed payments can leave customers confused and create a manual support task that is easy to miss.
- Start a support conversation promptly after a payment failure.
- Explain the next step in plain language using the event details available.
- Reduce manual follow-up for routine payment issues.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Chatbotkit once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Tell Notis to start a Chatbotkit conversation that explains the failed payment and offers appropriate next steps based on the event details.
- 4Pick the Stripe Payment Intent Failed trigger and choose where run reports should go.
- 5Test with one real failed payment example.
Questions about this workflow
What starts this automation?
The Stripe Payment Intent Failed event starts it when a payment intent fails.
Does this workflow retry the payment?
No. It starts a Chatbotkit conversation. It does not retry or change the payment.
What if Stripe does not include a useful failure reason?
Notis can only use details returned by Stripe. If the event lacks a reason or specific guidance, supply that guidance in the automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Chatbotkit. A trigger fires from one place; an action lands in another.
Stripe triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
Product Created Trigger
Triggered when a product is created in Stripe
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Stripe and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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