Respond to failed Stripe charges with support
Give customers a useful response when a direct charge fails, without relying on a manual reminder.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Why this helps
Charge failures can create uncertainty for customers and a follow-up item founders may forget to handle.
- Respond to direct charge failures with a consistent support message.
- Share payment guidance written by your team.
- Reduce manual monitoring of charge failure events.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Chatbotkit once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Tell Notis to start a Chatbotkit conversation about the failed charge and provide the approved resolution guidance.
- 4Pick the Stripe Charge Failed trigger and choose where run reports should go.
- 5Test with one real failed charge example.
Questions about this workflow
Which Stripe failure does this cover?
It covers the listed Charge Failed event for a direct charge in Stripe's legacy Charges API.
Does it cover all payment failures?
No. Payment Intent Failed is a separate event and should be used for that event type.
Will the action contact a customer automatically?
It sends a message through Chatbotkit when the workflow has a conversation id available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Chatbotkit. A trigger fires from one place; an action lands in another.
Stripe triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
Product Created Trigger
Triggered when a product is created in Stripe
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Stripe and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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