Keep cancellation feedback triage current
Help your team revisit the right feedback when a customer cancels for a known reason.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Why this helps
Cancellation insights can be separated from the product feedback they relate to, leaving teams unsure which issue needs review.
- Reopen or update the workflow stage of relevant feedback.
- Connect a known cancellation reason to the right post.
- Avoid changing unrelated feedback based on a deletion alone.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Canny once in the Notis portal.
- 2Create an automation by naming it and describing the outcome in one instruction.
- 3Tell Notis to change status only for a clearly matching Canny post when the cancellation reason is available, and use the review status your team specifies.
- 4Pick the Stripe Subscription Deleted trigger and choose where run reports go.
- 5Test with one real example and verify the matching post and status.
Questions about this workflow
Can a deleted subscription alone reveal why someone canceled?
No. A deletion event does not necessarily include a reason. Update a post only when a relevant reason and a clear match are available.
Which Canny status will be applied?
Specify the intended status in the automation instruction using the status your Canny workspace supports.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Canny. A trigger fires from one place; an action lands in another.
Stripe triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Product Created Trigger
Triggered when a product is created in Stripe
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Stripe and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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