Keep charge failure context with the feedback
Bring a useful billing signal into the discussion your team is already tracking.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Why this helps
A team may already have a Canny post about checkout friction, but new charge failures are easy to miss when the billing system is separate.
- Attach relevant context to an existing discussion.
- Avoid scattering billing observations across tools.
- Exclude sensitive payment details from comments.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Canny once in the Notis portal.
- 2Create an automation by naming it and describing the outcome in one instruction.
- 3Tell Notis to find the matching Canny post about the charge issue and add a concise, non-sensitive comment only when a clear match exists.
- 4Pick the Stripe Charge Failed trigger and choose where run reports go.
- 5Test with one real example and check that Notis does not comment when no matching post is clear.
Questions about this workflow
Does this create a new post?
This workflow adds a comment to an existing post when Notis can identify a clear match. It should not comment on an unrelated post.
What information should the comment include?
Use a brief summary of the issue and exclude card numbers, credentials, and unnecessary customer or transaction details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Canny. A trigger fires from one place; an action lands in another.
Stripe triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
Product Created Trigger
Triggered when a product is created in Stripe
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Stripe and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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