Give customers a support path after a direct charge failure
When a direct charge fails, create a simple form that helps your team understand what happened and what kind of help is needed.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create Form
Tool to create a new form with specified fields and settings. use before collecting submissions to define form structure.
Why this helps
Charge failure alerts rarely include the customer context your team needs for a useful follow-up.
- Capture customer-reported context after a charge failure.
- Standardize the information used in payment support.
- Keep the follow-up process easy to repeat.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Cabinpanda once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, ask Notis to create a Cabinpanda support form for customers affected by a failed direct charge.
- 4Pick the Stripe Charge Failed trigger and choose where run reports go.
- 5Test with one real charge failure example.
Questions about this workflow
Which Stripe failure does this cover?
It uses the Charge Failed trigger for direct charges in Stripe's legacy Charges API.
Can it refund the failed charge?
No. This Cabinpanda action creates a form and does not issue refunds.
Can Notis add fields to an existing form?
This workflow uses the available Create Form action. It does not modify an existing form.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Cabinpanda. A trigger fires from one place; an action lands in another.
Stripe triggers
Cabinpanda actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Form
Tool to create a new form with specified fields and settings. use before collecting submissions to define form structure.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Form
Tool to delete a specific form by its id. use after confirming the target form exists and is safe to remove.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Delete Integration
Tool to delete a specific integration by its id. use when you need to remove or disable an existing integration (e.g., webhook) after confirming the integration id.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Get Form Details
Tool to retrieve details of a specific form by its id. use when you need form metadata (fields, labels, timestamps) before processing or submitting data.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get Integration Details
Tool to retrieve details of a specific integration by its id. use when you need to inspect integration settings or status after obtaining its id.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get Profile
Tool to retrieve the authenticated user's profile information. use after obtaining valid api credentials to access user details.
Product Created Trigger
Triggered when a product is created in Stripe
List Forms
Tool to retrieve a list of all forms associated with the account. use when you need to fetch form details for management or analysis.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
List Integrations
Tool to retrieve a list of all integrations for the account. use when you need to inspect available or active integrations before managing them.
Connect any two apps with Notis in the middle.
Stripe and Cabinpanda, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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