See Brevo contact details when a Stripe payment fails
A failed payment can be easy to miss. Have Notis find the Brevo contact details as soon as Stripe reports a failed payment intent.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Get Contact Details
This tool retrieves detailed information about a specific contact in brevo. you can identify the contact using their email address (url-encoded), their unique contact id, or their sms attribute value.
Why this helps
Payment failures can sit unnoticed while you search for the right customer record and work out what to do next.
- Bring the matching Brevo contact details into the payment follow-up.
- Reduce manual searching across Stripe and Brevo.
- Make failed payment events easier to review promptly.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Brevo once in the Notis portal.
- 2Create an automation from any channel or in Automations, New Automation.
- 3Tell Notis to find the Brevo contact matching the customer email from a failed Stripe payment intent.
- 4Pick Stripe's Payment Intent Failed trigger and choose where run reports go.
- 5Test with one real failed payment example.
Questions about this workflow
What starts this workflow?
A Stripe Payment Intent Failed event starts the workflow.
What does it retrieve from Brevo?
It retrieves details for a contact identified by the customer email available in the event. If that email is missing or no matching contact exists, Notis can report that the match was unavailable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Brevo. A trigger fires from one place; an action lands in another.
Stripe triggers
Brevo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a company
This tool allows you to create a new company in your brevo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create or Update Email Template
This tool creates a new email template or updates an existing one in brevo. if a 'templateid' is provided, it performs an update; otherwise, it creates a new template.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create SMS Campaign
This tool allows you to create a new sms campaign in brevo. you can specify the campaign name, sender, content, recipients (by providing list ids, exclusion list ids, or segment ids), and optionally schedule the campaign for a specific time. you can also enable unicode characters, add an organization prefix, and include unsubscribe instructions.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete a company
Deletes a company from brevo using its unique identifier.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Delete Contact
Deletes a contact from brevo using its unique identifier.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Delete Email Template
This tool deletes an inactive email template from brevo. you need to provide the 'templateid' of the email template you want to delete. only inactive templates can be deleted.
Product Created Trigger
Triggered when a product is created in Stripe
Delete SMS Campaign
This tool deletes an existing sms campaign.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Find Contact
This tool checks if a contact exists in brevo. it searches for a contact using either an email address or mobile number, with the email being prioritized if both are provided.
Connect any two apps with Notis in the middle.
Stripe and Brevo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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