Make subscription ending guidance clear in Botsonic
When a subscription ends, make the next useful support question easier for customers to find.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Update Starter Question
Tool to update an existing starter question by its unique identifier. use after confirming the id and desired updates.
Why this helps
Customers whose subscription ended can be left unsure where to turn for billing or account help.
- Keep cancellation help visible in chatbot opening prompts.
- Reduce confusion about where to ask billing follow-up questions.
- Use one existing starter question for a clear next step.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Botsonic once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to update the confirmed Botsonic starter question with the agreed cancellation follow-up wording when a subscription is deleted.
- 4Pick the Stripe Subscription Deleted trigger, then choose where run reports go.
- 5Test with one real deletion event and confirm the revised prompt.
Questions about this workflow
Does the Stripe event explain why the subscription was deleted?
The listed trigger only says a subscription was deleted. Do not assume a cancellation reason unless that information is provided in the event or by you.
Which question will be changed?
The workflow updates an existing starter question. Supply and confirm its unique identifier and desired wording before running.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Botsonic. A trigger fires from one place; an action lands in another.
Stripe triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot Data
Tool to delete specific bot data using its id. use when you need to remove outdated or irrelevant data after confirming the data identifier.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get All Bot Data
Tool to retrieve all data associated with the bot, including files and resources. use when you need a comprehensive export of bot assets for backup or inspection.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get All Bots
Tool to retrieve all bots associated with the account. use when you need to list existing bots after authentication.
Product Created Trigger
Triggered when a product is created in Stripe
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Stripe and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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