Review customer chat context after a subscription ends
Bring available chat context into your cancellation review and make the next follow-up easier to plan.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Understanding why a customer left can take time when cancellation events and support conversations live in separate places.
- Collect relevant chat context for a cancellation review when matching information is available.
- Highlight customer questions that may merit follow-up.
- Create a concise starting point for reviewing churn.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Botpress once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for your cancellation review.
- 3Tell Notis to review available Botpress conversations related to the deleted subscription and summarize customer questions or concerns.
- 4Pick the Stripe Subscription Deleted trigger.
- 5Choose where run reports go, then test with one real example.
Questions about this workflow
Can it tell me the exact reason a customer cancelled?
Only if the available conversation data contains that information. The workflow summarizes returned context and does not establish a reason that is absent from the data.
What does the Botpress step do?
It lists conversations. Notis can analyze the returned chat data and report relevant context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Botpress. A trigger fires from one place; an action lands in another.
Stripe triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
Product Created Trigger
Triggered when a product is created in Stripe
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Stripe and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Botpress.