Follow up when a direct Stripe charge fails
Give customers a clear human-sounding next step after a direct charge failure.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Make a phone call from agent
Initiate calls
Why this helps
A failed direct charge can create confusion and extra manual investigation before a customer hears from you.
- Start customer outreach from a direct charge failure event.
- Use a consistent support explanation.
- Reduce manual triage of failed direct charges.
Setup
Build it in a few focused steps.
- 1Connect Stripe and Bolna once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis in one instruction to have the selected Bolna agent contact the customer about the failed direct charge and explain your chosen follow-up.
- 4Pick the Stripe Charge Failed trigger, then choose where run reports should go.
- 5Test with one real failed charge example.
Questions about this workflow
Which Stripe failure does this use?
It uses the listed Stripe Charge Failed trigger, which is for a direct charge failing in Stripe's legacy Charges API.
Can the Bolna call retry the charge?
The listed action starts a phone call. It does not retry or modify a Stripe charge.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Bolna. A trigger fires from one place; an action lands in another.
Stripe triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Fetch all batches by agent id
List all batches for agent
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Get all agents
List all agents
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Get all phone numbers
List all phone numbers for your account
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get execution by id
Retrieve specific execution by `execution id`
Product Created Trigger
Triggered when a product is created in Stripe
Make a phone call from agent
Initiate calls
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Stripe and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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